The National Safety and Quality Health Service (NSQHS) Standards are developed by the Australian Commission on Safety and Quality and Health Care to drive the implementation of safety and quality systems and improve the quality of health care in Australia. The NSQHS Standards provide a nationally consistent statement about the level of care consumers can expect from health service organisations.

Wolper Jewish Hospital has undergone full accreditation against all NSQHS Standards.

Independent auditors spent two days at the Hospital reviewing its policies, procedures and practises recommending ongoing certification with 26 ‘met with merit’ findings, which are reported back to the Australian Commission on Safety and Quality on Healthcare.

The auditors recommended ‘met with merit’ findings in the general areas of governance, education, infection control, antimicrobial stewardship, medication management as well as consumer and community partnership.

The auditors specifically praised Dr Ben Basger’s medication review service and Wolper’s Community Partnership Committee, calling it an “enormous driver of extraordinary levels of engagement”. The auditors also noted that “patients obviously feel safe and rightly so…” and that “the close and effective integration of nursing and physiotherapy under your in-house model of care was apparent.”

The next interim review against Standards 1-3 will be in September 2018 and the next full review will be in March 2020.

Quality Management

To ensure the quality of our services, the Board of Directors, management and staff are committed to maintaining compliance with regulatory and statutory requirements. There is a comprehensive Hospital quality management system in place with a focus on continuous quality improvement.

To ensure compliance with best practice standards, Wolper is a member of the Private Hospitals Benchmarking Group (PHBG). The PHBG meets four times per year and is a forum to share quality and safety outcomes and ideas with other private hospitals. Clinical and workplace health and safety audits are completed for benchmarking purposes. Wolper continues to perform well in these surveys and audits. Through the PHBG, the Hospital also gathers patient satisfaction, staff satisfaction and doctor feedback surveys. Patient feedback, for example, continues to be overwhelmingly positive.

Infection Prevention and Control

All hospitals have infection control procedures and policies, and staff take every precaution to avoid infections. However, the risk of infection can never be completely eliminated and some people have a higher risk of acquiring an infection than others. The following information is provided so you can assist us in reducing the risk of infection.

Hand Hygiene

Hand hygiene is the single most important factor in reducing the risk of cross infection. It is very easy to unknowingly transmit germs from our hands to others and to the hospital environment.

To assist patients and visitors, we have provided hand rub in wall-mounted brackets throughout the Hospital, all lift entries and in each room. This product is not harmful to the skin. We request that, on entering and leaving the patient room, you apply the solution to your hands. To use the hand rub, apply the solution to the palm of one hand, then rub the hands together covering all surfaces of the hand and, in particular, fingertips and finger nails. It should take about 30 seconds for the solution to dry on your hands. This indicates that you have used sufficient hand rub to achieve hand hygiene.

Visitors who are feeling unwell

In order to maintain a safe and healthy environment for all our patients and visitors, we respectfully request that visitors who are unwell refrain from visiting the Hospital.

Certain types of gastroenteritis are frequently introduced into a hospital environment from the outside community. The symptoms of this illness include nausea, vomiting and diarrhoea. If you, or any members of your family, are currently suffering from any of the aforementioned symptoms, we request that you do not visit the Hospital until you have been free of these symptoms for at least 48 hours.