Wolper Jewish Hospital is committed to proving equality of access and service for all patients regardless of religious faith or culture. We strive to ensure the dignity, security and wellbeing of all our patients, staff and visitors.
We recognise that you have the right to:
- Considerate and respectful care, regardless of your beliefs and ethnic, cultural and religious practices.
- Know the name of the doctor who has primary responsibility for coordinating your care, and the identity and functions of others who are involved in providing care.
- Seek a second opinion and to refuse the presence of any health care workers who are not directly involved in the provision of your care.
- Receive information from your doctor in non-technical language, regarding your condition, its likely course, the expected treatment, the plans for discharge and for follow-up care.
- Receive from your doctor a description of any proposed treatment, the risks, the various acceptable alternative methods of treatment, including the risks and advantages of each, and the consequences of receiving no treatment. Also, unless the law prohibits, you may refuse a recommended treatment, test or procedure, and you may leave the Hospital against the advice of your doctor at your own risk after completion of “Discharge Against Medical Advice” forms.
- Participate in decisions affecting your healthcare.
- Be informed of the estimated costs of your admission.
- Confidentiality and privacy. Details concerning your medical care, including examinations, consultations and treatment are confidential. No information or records pertaining to your care will be released without your permission, or the permission of your representative, unless such a release is required or authorised by law or necessary to enable another health care worker to assist with your care.
- Know, before your discharge from the Hospital, about the continuing health care you may require. You also have the right to assistance with discharge planning.
- Expect safety where practices and environment are concerned.
- Make a comment or complaint about the treatment or the quality of the health services or care without fear that you will be discriminated against have any special needs considered.
You have the responsibility to:
- Respect the privacy and confidentiality of other patients. It is illegal to disclose any information about another patient’s presence in the Hospital or their treatment. This includes verbal and digital communication as well as the use of photographs, videos etc. and information published online and/or via any social media platform.
- Provide accurate and complete information about present medical complaints, past illnesses, hospitalisations, family medical history, medications and other matters relating to your health.
- Inform staff of all key contact persons (family, carers) by providing their telephone numbers and addresses. Inform the Hospital of any change in current status.
- Report unexpected changes in your condition to staff.
- Report if you do not comprehend a course of action or what is expected of you.
- Follow the treatment plan recommended by the practitioner primarily responsible for your care. This may include following the instructions of nurses and allied health personnel as they carry out your coordinated plan of care and implement the responsible practitioner’s orders.
- Keep Day Rehabilitation appointments if applicable and, when unable to do so, notify the Hospital.
- Provide information concerning your ability to pay for services.
- Accept the consequences of your actions if you refuse treatment or do not follow the practitioner’s instructions.
- Be considerate of the rights of other patients and Hospital staff and assist in the control of noise, smoking and numbers of visitors.
- Be respectful of the property of other persons and of the Hospital.
- Behave in a lawful manner and contribute to a safe and comfortable environment.
- Assist in maintaining the integrity of the Hospital’s kosher food service by refraining from bringing in food and by asking visitors not to bring food into the Hospital.
Whether you need medical care or rehabilitation services, we hope that when you need a place to focus on your health, you’ll come to us – because our focus is always on your health, quality of life and comfort.